SDL Language Cloud not working Thread poster: Peter Mueller
| Peter Mueller Germany Local time: 04:32 Member (2008) English to German
I am using Trados Studio Freelance 2019 (latest version), which comes with a free subscription to the SDL language cloud. Generally this works fine, but today I suddenly saw a message telling me that I don't have a subscription for language cloud: When I press the button to get to my account, I see that I do have an account, and my allowance is still valid: And that's where it ends. I cannot connect my subscription with Trados. Any hints someone?
[Bearbeitet am 2019-01-14 10:25 GMT] | | | | Tom in London United Kingdom Local time: 03:32 Member (2008) Italian to English
Peter Mueller wrote: Any hints someone? My hint: don't have anything to do with the Cloud. You have no control over it. It has control over you.
[Edited at 2019-01-14 11:52 GMT] | | | Peter Mueller Germany Local time: 04:32 Member (2008) English to German TOPIC STARTER
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This may also help by renaming a file | Jan 17, 2019 |
Hi. Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B): https://gateway.sdl.com/apex/communityknowledge?articleName=000002560 Article Number:000002560 | Last Updated:11/01/2019 11:16 Rate This Article 0 0 Scope/Environment Language Cloud / ... See more Hi. Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B): https://gateway.sdl.com/apex/communityknowledge?articleName=000002560 Article Number:000002560 | Last Updated:11/01/2019 11:16 Rate This Article 0 0 Scope/Environment Language Cloud / SDL Trados Studio 2015, 2017, 2019 Symptoms/Context Trying to work with Language Cloud in SDL Trados Studio gives the following error message: Sufficient permission to access the translation provider SDL Language Cloud could not be obtained Root Cause You do not have a SDL Language Cloud Subscription. This error is related to the Language Cloud settings saved in SDL Trados Studio. Resolution A.You do not have a SDL Language Cloud Subscription Solution: 1. Check your SDL Language Cloud Account : https://languagecloud.sdl.com/translation-toolkit/t/11962#subscription 2. Choose a Subscription/Package that contains SDL Trados Studio integration : Free, Terminology Personal B. This error is related to the Language Cloud settings saved in SDL Trados Studio. Solution: 1. Close SDL Trados Studio 2. Go to C:\Users\[USERNAME]\AppData\Roaming\SDL AppData is a hidden folder. http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7 2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin" 3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD 4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation. Reference If you still experience issues: Contact SDL Language Cloud Support. https://gateway.sdl.com/communityknowledge?articleName=How-to-contact-SDL-Language-Cloud-Support
[Editado a las 2019-01-17 14:57 GMT] ▲ Collapse | | | Also try this | Jan 17, 2019 |
Peter Mueller wrote: I am using Trados Studio Freelance 2019 (latest version), which comes with a free subscription to the SDL language cloud. Generally this works fine, but today I suddenly saw a message telling me that I don't have a subscription for language cloud: When I press the button to get to my account, I see that I do have an account, and my allowance is still valid: And that's where it ends. I cannot connect my subscription with Trados. Any hints someone? [Bearbeitet am 2019-01-14 10:25 GMT] Hi. Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B): https://gateway.sdl.com/apex/communityknowledge?articleName=000002560 Article Number:000002560 | Last Updated:11/01/2019 11:16 Rate This Article 0 0 Scope/Environment Language Cloud / SDL Trados Studio 2015, 2017, 2019 Symptoms/Context Trying to work with Language Cloud in SDL Trados Studio gives the following error message: Sufficient permission to access the translation provider SDL Language Cloud could not be obtained Root Cause You do not have a SDL Language Cloud Subscription. This error is related to the Language Cloud settings saved in SDL Trados Studio. Resolution A.You do not have a SDL Language Cloud Subscription Solution: 1. Check your SDL Language Cloud Account : https://languagecloud.sdl.com/translation-toolkit/t/11962#subscription 2. Choose a Subscription/Package that contains SDL Trados Studio integration : Free, Terminology Personal B. This error is related to the Language Cloud settings saved in SDL Trados Studio. Solution: 1. Close SDL Trados Studio 2. Go to C:\Users\[USERNAME]\AppData\Roaming\SDL AppData is a hidden folder. http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7 2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin" 3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD 4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation. Reference If you still experience issues: Contact SDL Language Cloud Support. https://gateway.sdl.com/communityknowledge?articleName=How-to-contact-SDL-Language-Cloud-Support | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » SDL Language Cloud not working Wordfast Pro | Translation Memory Software for Any Platform
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