SDL Language Cloud not working
Thread poster: Peter Mueller
Peter Mueller
Peter Mueller  Identity Verified
Germany
Local time: 13:31
Member (2008)
English to German
Jan 14, 2019

I am using Trados Studio Freelance 2019 (latest version), which comes with a free subscription to the SDL language cloud. Generally this works fine, but today I suddenly saw a message telling me that I don't have a subscription for language cloud:

SDL_no_subscription



When I press the button to get to my account, I see that I do have an account, and my allowance is still valid:

LC_account_info

And that's where it ends. I cannot connect my subscription with Trados.



Any hints someone?

[Bearbeitet am 2019-01-14 10:25 GMT]


 
RWS Community
RWS Community
United Kingdom
Local time: 13:31
English
Lots of hints... Jan 14, 2019

... in here:

https://community.sdl.com/product-groups/translationproductivity/f/231


 
Tom in London
Tom in London
United Kingdom
Local time: 12:31
Member (2008)
Italian to English
Hint Jan 14, 2019

Peter Mueller wrote:

Any hints someone?


My hint: don't have anything to do with the Cloud. You have no control over it.

It has control over you.

[Edited at 2019-01-14 11:52 GMT]


 
Peter Mueller
Peter Mueller  Identity Verified
Germany
Local time: 13:31
Member (2008)
English to German
TOPIC STARTER
Solution Jan 15, 2019

Thanks for the tips. For the record – logging out and logging in again did the trick. It's not exactly intuitive to find, but here are the necessary steps:
https://gateway.sdl.com/apex/communityknowledge?articleName=000008846


 
Andres Celis
Andres Celis  Identity Verified
Colombia
Local time: 07:31
English to Spanish
This may also help by renaming a file Jan 17, 2019

Hi.

Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B):

https://gateway.sdl.com/apex/communityknowledge?articleName=000002560

Article Number:000002560 | Last Updated:11/01/2019 11:16
Rate This Article
0
0
Scope/Environment
Language Cloud /
... See more
Hi.

Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B):

https://gateway.sdl.com/apex/communityknowledge?articleName=000002560

Article Number:000002560 | Last Updated:11/01/2019 11:16
Rate This Article
0
0
Scope/Environment
Language Cloud / SDL Trados Studio 2015, 2017, 2019
Symptoms/Context
Trying to work with Language Cloud in SDL Trados Studio gives the following error message:

Sufficient permission to access the translation provider SDL Language Cloud could not be obtained

Root Cause
You do not have a SDL Language Cloud Subscription.
This error is related to the Language Cloud settings saved in SDL Trados Studio.
Resolution
A.You do not have a SDL Language Cloud Subscription
Solution: 1. Check your SDL Language Cloud Account : https://languagecloud.sdl.com/translation-toolkit/t/11962#subscription
2. Choose a Subscription/Package that contains SDL Trados Studio integration : Free, Terminology Personal



B. This error is related to the Language Cloud settings saved in SDL Trados Studio.
Solution:
1. Close SDL Trados Studio
2. Go to C:\Users\[USERNAME]\AppData\Roaming\SDL
AppData is a hidden folder. http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7
2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin"
3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD
4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation.




Reference
If you still experience issues: Contact SDL Language Cloud Support.
https://gateway.sdl.com/communityknowledge?articleName=How-to-contact-SDL-Language-Cloud-Support



[Editado a las 2019-01-17 14:57 GMT]
Collapse


 
Andres Celis
Andres Celis  Identity Verified
Colombia
Local time: 07:31
English to Spanish
Also try this Jan 17, 2019

Peter Mueller wrote:

I am using Trados Studio Freelance 2019 (latest version), which comes with a free subscription to the SDL language cloud. Generally this works fine, but today I suddenly saw a message telling me that I don't have a subscription for language cloud:

SDL_no_subscription



When I press the button to get to my account, I see that I do have an account, and my allowance is still valid:

LC_account_info

And that's where it ends. I cannot connect my subscription with Trados.



Any hints someone?

[Bearbeitet am 2019-01-14 10:25 GMT]


Hi.

Aside from relogging or changing the password for sdl trados cloud, you may also do this (specially option B):

https://gateway.sdl.com/apex/communityknowledge?articleName=000002560

Article Number:000002560 | Last Updated:11/01/2019 11:16
Rate This Article
0
0
Scope/Environment
Language Cloud / SDL Trados Studio 2015, 2017, 2019
Symptoms/Context
Trying to work with Language Cloud in SDL Trados Studio gives the following error message:

Sufficient permission to access the translation provider SDL Language Cloud could not be obtained

Root Cause
You do not have a SDL Language Cloud Subscription.
This error is related to the Language Cloud settings saved in SDL Trados Studio.
Resolution
A.You do not have a SDL Language Cloud Subscription
Solution: 1. Check your SDL Language Cloud Account : https://languagecloud.sdl.com/translation-toolkit/t/11962#subscription
2. Choose a Subscription/Package that contains SDL Trados Studio integration : Free, Terminology Personal



B. This error is related to the Language Cloud settings saved in SDL Trados Studio.
Solution:
1. Close SDL Trados Studio
2. Go to C:\Users\[USERNAME]\AppData\Roaming\SDL
AppData is a hidden folder. http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7
2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin"
3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD
4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation.




Reference
If you still experience issues: Contact SDL Language Cloud Support.
https://gateway.sdl.com/communityknowledge?articleName=How-to-contact-SDL-Language-Cloud-Support


 


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